General Terms And Conditions

Thank you for your interest!
Below are the terms and conditions that apply to your order, they are here to explain your rights. If you have any questions you are always welcome to contact us and we will be happy to explain how this works.

We hope that you will enjoy your communication and business with us so that you grow and prosper!



These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from our website or/and from our membership sites e.g. or similar ones, (the “Websites”), (“Company”, “us” or “we”):

By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. You also confirm that you have read the information on personal data and cookies and approve the use of such data in accordance with our Privacy Policy.

1 Scope

Your electronic order on the “Websites” is based on these terms and conditions.

By accepting these General Conditions, you understand and accept that any order, purchase or transaction is made exclusively between the Company and the Customer, and that and the “Websites” – as a content and learning provider – is not responsible for your actions, interactions or transactions hereafter.

2 Contracting party

The purchase contract is concluded with:

3 Offer and conclusion of contract

3.1 The presentation of the goods/products on the “Websites” does not constitute a legally binding offer, but an invitation to place an order.

3.2 By clicking the button CHECKOUT you give a binding declaration of intent to order the products listed on the order page. The purchase contract is concluded by confirming your order immediately after its completion by a confirmation email to the e-mail address provided by you. This confirmation email contains all data of the order including the present general terms and conditions.

3.3 The order of goods with terms and conditions is stored by us until their settlement. These data are in the form of the information specified in section 3.2. sent e-mail after the conclusion of the contract. In addition, you have the option of saving or printing the contract text when ordering.
All products ordered remain our property until we have received full payment for them.

3.4 Customer information etc.

You are responsible for the personal data that you provide us with is correct and complete.

You are responsible for all purchases made with your login details. So make sure that you keep the login details secret and that no unauthorized persons have access to them.
Let us know if you suspect that an unauthorized person has obtained access to your login details.

3.5 Prices, fees etc.

The prices indicated on the “Websites” apply to orders placed on the “Websites”. All prices are in the currency stated on the “Websites” and include VAT (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the “Websites” the prices include payment – or shipping fees. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.

3.6 Special offers

From time to time we may, for specific products, offer more favorable conditions than those provided for in these General Conditions. Such more favorable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be canceled by us at any time, and if we do so these General Conditions will apply without amendments.

3.7 Shipping and delivery

Products displayed are normally sent as soon as the payment has been confirmed. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.

4 Right to Withdrawal (for consumers only)

As a user of our “websites” domiciled in a European Union member country, you have the right to withdraw from this contract within fourteen calendar days without giving any reason. The revocation period is fourteen days from the date of the contract.

In order to exercise your right of revocation, you must contact us

by means of a clear statement (eg a letter sent by post, or e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form, which is not mandatory (revocation can also be done by e-mail or post).

You can electronically complete and submit the model revocation form or any other unequivocal statement on our website ( If you make use of this option, we will send you (eg by e-mail) a confirmation of the receipt of such a revocation without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

5 Effects of withdrawal

If you withdraw from this Agreement, we have to repay you all payments, which we received from you immediately and at the latest within fourteen days (14 days) starting from the day on which the notice of your revocation of this contract with us received. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods or destroyed them, whichever is the earlier.

You must return the goods to us immediately and in any event not later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days. You bear the immediate costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Important for digital content:

You have a right of withdrawal of 14 days from the conclusion of the contract, starting with the conclusion of the purchase contract.

You agree that the digital content will be delivered immediately and that you will lose your right of withdrawal when you complete the purchase.


Your right of revocation expires in the case of a contract for the delivery of digital content that is not on a physical data carrier, even if we have started to execute the contract after you have expressly agreed that we will commence execution of the contract before the expiry of the revocation period and you have acknowledged your knowledge that by giving your consent to the commencement of the contract you will lose your right of withdrawal.

Exceptions from the right of withdrawal:
Pursuant to European Law, the statutory right of withdrawal is not applicable as regards the following:

  • service contracts after the service have been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgment that he will lose his right of withdrawal once the contract has been fully performed by the trader;
  • the supply of goods made to the consumer’s specifications or clearly personalized;
  • the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;

6 Limitation of Liability

Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings etc. Intellectual Property Rights.

The “Websites” and all its content is owned by us or our partners and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout, and information on products, services and other content may not be copied or used without our or our partner’s prior written consent.

7 Waiver

We reserve ourselves for any image or typographical errors on the “Websites”, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the “Websites” accordingly.

8 Changes to the General Conditions

We may change these General Conditions at any time. We will then set forth the changed General Conditions on the “Websites” and they will enter into force once you have accepted them (in connection with a new order through the “Websites” or while browsing the “Websites”).

9 Applicable law and jurisdiction

The substantive law of the Federal Republic of Germany applies to these General Terms and Conditions. The provisions of the UN Sales Convention are not applicable.

If you are a merchant, a legal entity under public law or a special fund under public law, Berlin is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.

The language of the court and the language in out-of-court dispute resolution proceedings is German.

10 Translations

The German version of these terms and conditions is the relevant version of your purchase. Translations are for information only.


Model withdrawal form to:

I hereby revoke my contract for the purchase of the following digital Content /
Provision of the following services: [please indicate the name of the digital content/Perform services]
Ordered on: [please insert order Date]
Product Name: [please insert product Name]
Order number: [please insert order number]
Name: [please insert your name here]
Address: [please list your address here]
E-mail address: [please list your e-mail address here]
Account: [please insert the account here]
Date: [please insert Date]
Signature: [only when notified on paper]

General Term and Conditions valid from: 1/2/2019